Terms of Service
Effective Date: October 1, 2025
Welcome to Harbor View Cleaning Service LLC. By scheduling and using our cleaning services, you agree to the following Terms of Service. Please read them carefully.
1. Services Provided
Harbor View provides residential, commercial, deep cleaning, and specialized cleaning services. Your estimate or service agreement will outline the scope of your scheduled cleaning. Services outside that scope may require additional time and charges.
2. Scheduling, Cancellations, and Rescheduling
Services may be scheduled through our website or by contacting our office.
Cancellations require at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice are subject to a $100 cancellation fee.
Rescheduling requests require at least four days’ notice and are subject to availability.
Moving an appointment with less than 48 hours’ notice is considered a late cancellation of the original appointment and is subject to the $100 cancellation fee.
Reserved appointments provide scheduled working hours for our technicians. Advance notice gives us the opportunity to offer the appointment to another client.
3. Skipped Visits and Changes in Cleaning Frequency
Recurring cleaning prices are based on the agreed-upon frequency and the maintenance required between visits.
When a visit is skipped, delayed, or rescheduled in a way that extends the time between cleanings, additional buildup may require more cleaning time. An additional charge may apply to the next cleaning to cover that extra work. We will communicate any anticipated adjustment before proceeding with the additional work.
This adjustment is separate from any applicable late cancellation fee. Permanent changes in cleaning frequency may also require a revised recurring price.
4. Pricing and Payment
Pricing is based on the property’s size, condition, cleaning scope, and service frequency.
Estimates may change based on actual conditions, clutter, additional requests, or the time required to complete the agreed-upon work.
Payment is due on the day of each cleaning.
A valid credit card must be kept on file and will be charged upon completion of service.
We accept credit/debit cards and approved electronic payment methods. Alternative payment arrangements must be approved by the office in advance.
A $200 non-refundable deposit is required to reserve one-time and initial cleanings. This deposit is applied toward the total cost of service.
All initial, deep, and one-time cleanings are billed hourly, per technician. Quoted totals are estimates, and the final charge is based on actual labor hours at the agreed-upon rate.
For example, two technicians working for three hours equals six total labor hours.
5. Sales Tax
Applicable New York State and local sales tax will be added to your invoice.
6. Equipment and Supplies
We provide the cleaning products and equipment needed to perform our services. Clients are asked to provide paper towels and appropriately sized trash liners.
Please notify our office before your appointment of any product restrictions, sensitivities, or surfaces requiring special care.
7. Arrival Times
Clients are provided with a two-hour estimated arrival window. Arrival times may vary due to traffic, weather, or additional time needed at an earlier appointment.
Exact arrival times are not guaranteed. We will communicate significant delays as soon as possible.
8. Property Accessibility
Clients must ensure that our team can access the property at the scheduled appointment time. Please provide any necessary keys, entry codes, or access instructions in advance.
If our team arrives and cannot access the property, a $150 lockout fee will apply.
9. Security Alarms
Please turn off your security alarm before our arrival or provide accurate instructions and the necessary code to disarm and reset it.
Our team will follow the instructions provided; however, we are not responsible for accidental alarm activations.
10. Client Responsibilities
Before our team arrives, please:
Secure pets so our technicians can work safely.
Protect or put away fragile items, valuables, and important documents.
Remove clutter from surfaces and floors intended for cleaning.
Ensure that the property has working water, electricity, and safe access.
Communicate any special instructions or changes in the property’s condition to our office.
Excessive clutter or conditions outside the agreed-upon scope may affect the time, price, or work we can complete.
11. Liability and Insurance
Harbor View is fully insured, and our team takes care when working in your property.
Please report any accidental damage you believe occurred during our service within 24 hours of completion, including photos when possible, so we can review and address the concern promptly.
12. Satisfaction Guarantee
We want you to feel confident in the service you receive. If an area included in your agreed-upon cleaning scope was missed or not cleaned satisfactorily, please contact our office within 24 hours of service completion.
Please provide details and photos when possible. We ask that you allow us the opportunity to return and correct the affected areas at no additional charge.
We do not offer refunds for cleaning services. Our satisfaction guarantee provides an opportunity to correct the work.
13. Privacy
We value your privacy. Please refer to our Privacy Policy for details about how we collect, use, and protect your personal information.
Privacy Policy: [Insert Privacy Policy link]
14. Schedule Changes by Harbor View
Unsafe weather, holidays, or significant team illness may require us to adjust your appointment. We will notify you as soon as possible and work with you to arrange an alternative date.
Driveways, walkways, and entrances must be clear and safe for our technicians to access while carrying equipment and supplies.
15. Changes to These Terms
Harbor View Cleaning Service LLC may update these Terms of Service. We will notify clients of significant changes before they take effect. Continued use of our services after the effective date of those changes constitutes acceptance of the updated terms.
16. Governing Law
These Terms of Service are governed by the laws of the State of New York, without regard to conflict-of-law principles.
17. Office Hours
Our office is open Monday through Friday, 8:00 AM–5:00 PM, for inquiries, scheduling, and service concerns.
Messages received outside business hours will be addressed during the next business day.